Software Engineer, Agents
Standard Template Labs
About the role
Software Engineer, Agents
STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.
About the Role
The STLabs Agents team designs, builds, and deploys proactive AI agents to help service desks resolve requests end-to-end. We’re looking for software engineers to help us:
Maintain the most ergonomic harness, tooling, and information sources for agents to solve enterprise problems.
Scale our agents' infrastructure to support millions of users.
Define the user experience of doing enterprise work with agents.
Evaluate performance, optimize models, and ensure reliability, scalability, and cost-efficiency of agent systems.
What We’re Looking For
Minimum 2 years of software development experience
Curiosity about the latest AI industry trends
What Makes Candidates Stand Out
Deep knowledge of agent harnesses and tooling.
Measurement experts: knowing how to evaluate and optimize agents.
Experience scaling multi tenant software systems.
A relentlessly customer-focused mindset. A track record of prioritizing and shipping features that create impact.
Building delightful user experiences for technical and non technical people alike.
Ownership of the full stack and software development lifecycle with operational excellence.
What We Offer
Build foundational product features for an AI-first enterprise platform
The opportunity to take ownership of critical systems that scale to millions of users.
A culture that values craftsmanship, autonomy, and user experience.
Competitive compensation, equity, and benefits package.
Work from our Midtown, Manhattan office, where you’ll be side-by-side with the founding team in a supportive, collaborative setting. Our team works on-site five days a week. The location is easy to reach with plenty of public transportation options.
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. The reasonably estimated yearly salary for this role at is: 160,000—230,000 USD.
Responsibilities
- Build and maintain agent harnesses, tooling, and information sources for solving enterprise problems.
- Scale agent infrastructure to support millions of users.
- Define user experiences for completing enterprise work with agents.
- Evaluate and optimize agent performance, reliability, scalability, and cost-efficiency.
Qualifications
- At least 2 years of software development experience.
- Curiosity about the latest AI industry trends.
- Agent harness and tooling expertise, agent evaluation skills, or experience scaling multi-tenant software systems are strong advantages.
- Customer focus, full-stack ownership, and a track record of shipping impactful features.
Benefits
- Equity and benefits package.
- Opportunity to own critical systems and build foundational features for an AI-first enterprise platform.
- Collaborative, supportive culture that values craftsmanship, autonomy, and user experience.
Skills mentioned
About Standard Template Labs
STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.