Forward Deployed Engineer

About the role

About Aurelian

Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need.

AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies.

CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch.

The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it.

Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country.

Why Join Us:

We’re growing fast - and looking for a Forward Deployed Engineer who is passionate about solving tough problems and making a measurable difference in the future of public safety.

What You’ll Be Doing:

Serve as a critical bridge between Aurelian's platform and our customers' legacy systems, ensuring strong and reliable integrations

Travel regularly to customer sites to implement, support, and optimize deployments

Dive deeply into technical challenges and go beyond traditional expectations to ensure our solutions deliver exceptional value

Collaborate closely with cross-functional teams and customer stakeholders, becoming a trusted partner in the field

Troubleshoot, resolve, and proactively identify issues in demanding, real-world environments

Who We’re Looking For:

Highly motivated and relentless in pursuing solutions, even when faced with complex or ambiguous problems

Eager to go the extra mile to ensure customer success and real-world impact

Willing and able to travel regularly to customer locations as needed

Comfortable with both technical challenges and hands-on, on-site problem-solving

Strong communicator who thrives in fast-paced and evolving environments

Please Note: At this time, we are only open to considering candidates who have already graduated and can start ASAP.

To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date!

We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity.

Come do the best work of your life and join us in shaping the future of critical technology that truly matters.

For Full-Time roles, Aurelian offers a variety of benefits, including:

Comprehensive Medical, Dental, & Vision Insurance

401(k)

Unlimited PTO

Company-wide offsites

Equipment stipend

Relocation assistance

Daily delivered lunches (on us)

Office in Seattle

Start-up Equity