Senior/Staff Software Engineer – Site Reliability & Infrastructure
General Intuition & Medal
About the role
About The Company
General Intuition is the frontier lab for acting in space and time. We build large action models and world models that can perceive, predict, and act across virtual and physical environments. General Intuition builds on the strength of Medal, the world's largest and fastest-growing platform for gaming clips, where millions of gamers capture, share, and discover new games every year. We've raised over $650M from Khosla, GC, Valor, and Point72 since October 2025, and recently closed our latest round at a $6.2B valuation.
The Role
Medal's infrastructure handles billions of clips, video ingestion pipelines, and social features at a massive scale most engineers never get to touch. The work centers on reliability, incident response, scaling, and making sure our infrastructure keeps up with our growth. You'll own the on-call rotation, drive postmortems, and work directly with engineering teams to meet their infra needs. The right person probably came through startups and scale-ups and has been in the room when things broke at 2am, has scaled databases under pressure.
What We're Looking For
Infrastructure-as-code: Strong fluency in Terraform, with real experience owning infrastructure-as-code at scale
Elastic search depth: Hands-on experience running ES for user-facing features, not just as a log sink
GCP depth: Kubernetes, VPC, IAM, Cloud Logging, and the managed services ecosystem
Database scaling: Deep, hands-on experience scaling and sharding relational databases (MySQL, Postgres) in production
Incident response instincts: You can work a P0 calmly, communicate clearly under pressure, and run a postmortem that prevents recurrence
CI/CD: You've worked with GitHub Actions in a production environment
Communication (crucial!): You flag issues clearly and rapidly during incidents and lead/write actionable postmortems
Experience at startups: You are comfortable in an environment of rapid growth where scaling up is a priority
Great judgment: You know the difference between a durable, sustainable fix and a patch that buys you a week
Our Stack
Electron, React, Redux, Styled Components & other modern web-based technologies
C# and C++ for native Windows recording & more
Swift for iOS, Kotlin for Android
Java, Redis, RabbitMQ, Kubernetes for backend
Terraform, Salt, GitHub Actions, CircleCI for IaC and CI/CD
Responsibilities
- Own the on-call rotation and respond to infrastructure incidents.
- Drive postmortems and implement durable fixes to prevent recurring incidents.
- Scale infrastructure supporting video ingestion, databases, and social features.
- Partner with engineering teams to meet infrastructure needs and improve reliability.
Qualifications
- Strong experience owning infrastructure-as-code at scale with Terraform.
- Hands-on experience operating Elasticsearch for user-facing features.
- Deep experience with GCP, including Kubernetes, VPC, IAM, and Cloud Logging.
- Production experience scaling and sharding MySQL or PostgreSQL databases.
- Experience with incident response, postmortems, and production CI/CD using GitHub Actions.
- Comfort working in a fast-growing startup environment with clear communication under pressure.
Benefits
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Fertility benefits
- Parental benefits
- Generous PTO
- Daily meals
- Wellness benefits
- Commuter benefits
- Learning and development stipend
Skills mentioned
About General Intuition & Medal
Medal helps millions of ordinary gamers capture, manage, and share their best gaming moments every day. These aren’t just content creators, but regular gamers capturing a cool highlight (or more often an epic fail) to share in small friend groups. In an ever crowded PC gaming market, games get discovered through short form content and friends. Medal has both. If you are a studio, publisher, marketer, or brand searching for an authentic gamer, reach out to us. If you’re a gamer, and care about this industry as much as we do and want to work on one some of hardest problems in games, check out our job listings here: medal.tv/careers