Staff Software Engineer, AI/ML Quality, Shopping Agent, Cloud Applied AI

About the role

MINIMUM QUALIFICATIONS:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in software development.

• 5 years of experience testing, and launching software products, and 3 years

of experience with software design and architecture.

• 5 years of experience leading ML design and optimizing end-to-end Machine

Learning (e.g., model deployment, model evaluation, data processing,

debugging, fine tuning).

• 2 years of experience with GenAI techniques (e.g., LLMs, Multi-Modal, Large

Vision Models) or with GenAI-related concepts (language modeling, computer

vision).

PREFERRED QUALIFICATIONS:

• Master’s degree or PhD in Engineering, Computer Science, or a related

technical field.

• 8 years of experience with data structures and algorithms.
• 3 years of experience in a technical leadership role leading project teams

and setting technical direction.

• 3 years of experience working in a complex, matrixed organization involving

cross-functional, or cross-business projects.

• Experience with retail workflows (catalog, cart, checkout) and customer

support nuances that design user-centric test scenarios.

• Experience launching and maintaining high-availability consumer-facing AI

products.

ABOUT THE JOB:

Google's software engineers develop the next-generation technologies that change

how billions of users connect, explore, and interact with information and one

another. Our products need to handle information at massive scale, and extend

well beyond web search. We're looking for engineers who bring fresh ideas from

all areas, including information retrieval, distributed computing, large-scale

system design, networking and data storage, security, artificial intelligence,

natural language processing, UI design and mobile; the list goes on and is

growing every day. As a software engineer, you will work on a specific project

critical to Google’s needs with opportunities to switch teams and projects as

you and our fast-paced business grow and evolve. We need our engineers to be

versatile, display leadership qualities and be enthusiastic to take on new

problems across the full-stack as we continue to push technology forward.

With your technical expertise you will manage project priorities, deadlines, and

deliverables. You will design, develop, test, deploy, maintain, and enhance

software solutions.

Join the Shopping Agent team to revolutionize retail with Gemini Enterprise for

Customer Experience. Our mission is to build the operational backbone for modern

commerce, embedding intelligence directly into a retailer’s infrastructure to

strengthen customer relationships. We are launching a rapidly deployable,

multimodal Shopping Agent - a full-stack concierge capable of complex reasoning,

virtual try-on, and seamless sales and support. By leveraging Google’s

foundational AI (Gemini, Vertex AI), we aim to create a "flywheel effect" where

every new agent enhances the entire ecosystem.

In this role, you will help drive the quality of a product designed to transform

brands from invisible warehouses into hyper-personalized, intelligent

destinations..

The Cloud Applied AI (AAI) powers business growth with Gemini Enterprise. Our

portfolio includes Gemini Enterprise for Customer Experience (Shopping Agent, CX

Agent Studio, Agent Assist, Vertex AI Search - Commerce, Customer Experience

Insights), along with other vertical and domain packaged solutions. We enable

high adoption and speed to value by building solutions that are quickly

deployed, delivering new 0-to-1 capabilities with startup agility. Team members

operate at the forefront of AI, collaborating directly with model builders with

unprecedented speed. Join us to work on cutting-edge projects and shape the

future of AI in a fast-paced, collaborative, and impactful environment.

Individual pay is determined by factors including job-related skills,

experience, and relevant education or training.

US: $207000 - $300000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google

[https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES:

• Lead the definition and execution of quality metrics for the Shopping Agent,

ensuring response accuracy, safety, and brand alignment across multimodal

interactions (text, voice, image).

• Design and implement automated evaluation pipelines and "golden datasets" for

complex shopping journeys, including virtual try-on, reasoning, and support

queries.

• Collaborate with research and modeling teams to perform "quality

hill-climbing" for foundational models, optimizing prompts and grounding to

reduce hallucinations and improve conversion outcomes.

• Develop robust integration tests for agentic actions (e.g., add-to-cart,

checkout) and ensure seamless interoperability between the Shopping Agent and

Customer Service Agent platforms.