Forward Deployed Engineer
Aurelian
About the role
About Aurelian
Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need.
AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies.
CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch.
The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it.
Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country.
Why Join Us:
We’re growing fast - and looking for a Forward Deployed Engineer who is passionate about solving tough problems and making a measurable difference in the future of public safety.
What You’ll Be Doing:
Serve as a critical bridge between Aurelian's platform and our customers' legacy systems, ensuring strong and reliable integrations
Travel regularly to customer sites to implement, support, and optimize deployments
Dive deeply into technical challenges and go beyond traditional expectations to ensure our solutions deliver exceptional value
Collaborate closely with cross-functional teams and customer stakeholders, becoming a trusted partner in the field
Troubleshoot, resolve, and proactively identify issues in demanding, real-world environments
Who We’re Looking For:
Highly motivated and relentless in pursuing solutions, even when faced with complex or ambiguous problems
Eager to go the extra mile to ensure customer success and real-world impact
Willing and able to travel regularly to customer locations as needed
Comfortable with both technical challenges and hands-on, on-site problem-solving
Strong communicator who thrives in fast-paced and evolving environments
Please Note: At this time, we are only open to considering candidates who have already graduated and can start ASAP.
Responsibilities
- Integrate Aurelian's platform with customers' legacy systems.
- Travel to customer sites to implement, support, and optimize deployments.
- Troubleshoot technical challenges and proactively resolve issues in real-world environments.
- Collaborate with cross-functional teams and customer stakeholders to ensure successful deployments.
Qualifications
- Must have graduated and be available to start as soon as possible.
- Willing and able to travel regularly to customer locations.
- Comfortable with technical challenges and hands-on, on-site problem-solving.
- Strong communication skills and ability to work in fast-paced, evolving environments.
- Highly motivated to solve complex or ambiguous problems and ensure customer success.