Lead Software Engineer
Triunity Software, Inc.About the role
We're looking for a senior engineer to own and extend the platform that powers customer support operations, an AI-driven Python/FastAPI service connecting Gladly, Sierra AI, Zoho CRM, and Shopify.
What you'll build:
- AI conversation classification pipelines using OpenAI GPT-4o, AWS Bedrock, and sentence embeddings (BGE/SentenceTransformers)
- Event-driven serverless backend on AWS Lambda + SQS
- Integrations with Gladly, Sierra AI, Shopify (GraphQL + REST), Zoho CRM, and SimpleSat
- Analytics reporting via New Relic NRQL with a React/TypeScript dashboards
- Develop and Maintain Gladly Configurations and customizations and build tools to help agents
- develop, configure & test AI agent to interact with customer queries.
Required skills:
- Python FastAPI, async/await, Pydantic, pytest
- AWS Lambda, SQS, DynamoDB, Secrets Manager
- LLM integration OpenAI SDK, AWS Bedrock, prompt engineering
- Sentence embeddings & semantic similarity (SentenceTransformers, cosine scoring)
- SaaS REST API integrations (Gladly, Shopify, or similar)
- React + TypeScript
Nice to have:
- New Relic NRQL
- K6 load testing / TypeScript automation scripts
- SAML2 / auth middleware
Responsibilities
- Own and extend the platform for customer support operations
- Build AI conversation classification pipelines
- Develop event-driven serverless backend on AWS
- Integrate with various platforms like Gladly and Shopify
- Create analytics reporting dashboards
Qualifications
- Proficient in Python FastAPI and async programming
- Experience with AWS services like Lambda and SQS
- Knowledge of LLM integration and prompt engineering
- Familiarity with SaaS REST API integrations
- Experience with React and TypeScript
Skills mentioned
About Triunity Software, Inc.
Triunity is a Product Development, Staff Augmentation, and Consulting Services company providing solutions and services in North America. We provide IT services and technology solutions to various business verticals like Healthcare, Pharma, Banking, Finance, etc. Our goal is to develop a long-term partnership with businesses and help them get a competitive advantage by providing IT infrastructure and software platforms. Lead by experts in the IT industry with a proven record of delivering software solutions, consulting, and staffing services, we have expertise in fulfilling client needs in terms of customized business solutions as well as IT consulting. At Triunity, we always try to bring the right mix of skills, technologies, and experts together which helps our clients to stay ahead in the competition. Our goal is to make our clients empower with cutting-edge technologies and take care of all their IT needs so they can focus more on their core business. At Triunity we constantly work on improving our practices in an agile way so that we can take out the complexity of solutions. From application development to cloud & infrastructure, to AI & machine learning, to cloud migration our experts are always ready to take new challenges. In this digital and global era, we have created teams across the globe that can work round the clock and deliver cost-effective solutions seamlessly. By taking advantage of onsite as well as offshore resources we can deliver cost-effective client business solutions in a minimal timeframe. If you are looking for the right talent with the right skill set, who can help you to achieve your business goals then we are here to help you. Together, Triunity will help find skilled resources so you can focus on business growth. As an IT service partner, we can understand your complex business needs and goals and provide you right set of people who can contribute from day one in your organization.
H-1B sponsorship history
Historical employer filing data was found for Triunity Software, Inc.. The employer record includes 16 historical certified applications. This is employer-level history, not a guarantee that this role currently offers sponsorship.