Senior Software Engineer – Genesys IVR / Conversational AI

About the role

🚀 Hiring: Senior Software Engineer – Genesys IVR / Conversational AI

📍 Location: Jersey City, NJ / Pennington, NJ

🏢 Work Model: Hybrid – 3 Days Onsite / 2 Days Remote

📅 Contract: 12+ Months

💰 Pay Rate: $65–$70/hr on W2 (negotiable based on experience, education, location, and other factors)

🎥 Interview: 2 Virtual Rounds | Onsite Interview may be requested

🏦 Client: Bank of America

🆔 Job ID: BACJP00224880

📅 Submission Deadline: September 16, 2026

About the Role

We are looking for a Senior Software Engineer with strong Genesys IVR and Conversational AI experience to join a team delivering next-generation customer self-service solutions.

The role focuses on building and supporting cloud-based IVR, voice, chat, and AI-powered contact-center solutions using Genesys technologies and AI-assisted development tools such as Microsoft Copilot and GitHub Copilot.

The ideal candidate should combine strong technical skills with SQL, data analysis, reporting, UX/UI, AI-assisted development, and stakeholder management experience.

🔑 Key Responsibilities

Design, develop, test, deploy, and support Genesys IVR, voice, and chat solutions in a cloud environment.

Develop AI-powered conversational voice, chatbots, virtual assistants, and intelligent automation capabilities.

Partner with business and technology teams to translate requirements into scalable technical solutions.

Perform data extraction, transformation, reporting, and analysis using large datasets.

Create and validate data mappings, business rules, datasets, workflows, and reports.

Perform data quality checks, reconciliation, exception reporting, and metric generation.

Troubleshoot data, performance, and reporting issues.

Use Microsoft Copilot and GitHub Copilot to accelerate development and UX/UI design.

Create wireframes, user journeys, prototypes, UI components, and design specifications.

Collaborate with product, business, technology, and data stakeholders.

Support usability testing, design optimization, and iterative enhancement of digital experiences.

Present technical solutions and analytical findings to senior technology and business stakeholders.

⭐ Must-Have Skills

Genesys IVR – Strong hands-on experience

Genesys Cloud / Genesys Cloud CX

Conversational AI / Voice Bots / Chatbots / Virtual Assistants

Strong SQL – joins, aggregations, optimization

Data extraction, transformation, reporting & analysis

Data mapping and business rules documentation

Data validation, reconciliation & exception reporting

Microsoft Copilot

GitHub Copilot / AI-assisted development

UX/UI design and rapid prototyping

Strong analytical and problem-solving skills

Excellent communication and presentation skills

Experience working with business and technology stakeholders

💡 Preferred Experience

Cloud-based contact-center platforms

Intelligent automation

LLM / Generative AI

API integrations

Front-end development

Usability testing

Responsive and accessibility-compliant UI development

Design thinking and iterative product enhancement

🎯 Ideal Candidate

We're looking for someone who has a strong combination of:

Genesys IVR + Conversational AI + SQL/Data Analytics + Microsoft Copilot + AI-Assisted Development + UX/UI

If you have relevant experience and are interested in this opportunity, please DM me your updated resume or share your profile at [email/contact details].aniket.kumar@aumnitech.com