Forward Deployed Engineer (FDE)

About the role

Job Title: Forward Deployed Engineer (FDE)

Location: Remote (USA)

Pay Range: $100- $130 Per Hour

Contract Duration: 12 Months

Roles Summary:

We are looking for engineers who can work directly with customer teams and take AI/CX solutions from solutioning and development through integration, production deployment, and hypercare. We’re looking for someone who can work closely with customers and take ownership across architecture, implementation, and production delivery.

What we are Looking for:

Engagement: Customer-facing / Forward Deployed Engineering

Expected profile: Senior engineers with strong hands-on implementation experience

Mandatory Skills:

Gemini / Dialogflow CX experience

Conversational AI / Agentic AI experience

Telecom / CCaaS experience

Cloud expertise

What we need from you:

Coverage across Gemini / Dialogflow CX / Conversational AI / Agentic AI / Telecom / CCaaS

The key selection parameters are:

• Conversational AI & Agentic AI Depth

Production-grade experience architecting and implementing conversational and agentic AI solutions

Experience with Google Cloud / Gemini ecosystem, preferably Dialogflow CX, CX Agent Studio, Agent Assist and related CX capabilities

Experience with LLMs, RAG, multi-agent orchestration, tool/function calling and enterprise AI integrations

Ability to build and deploy AI solutions in customer environments

• Vetted Technical Rigor:

Strong software engineering and solution architecture fundamentals

Python and/or equivalent modern programming experience

Cloud experience, preferably Google Cloud Platform

APIs, microservices, data integration and enterprise application integration

Experience taking solutions from POC/MVP through production

Strong debugging, testing, security, and deployment practices

• Telecom / CX Architecture Fluency:

Strong understanding of telecommunications and/or Contact Center architecture

Experience with IVR, ACD, CTI, CCaaS, voice/telephony integrations

Exposure to SIP, WebRTC, APIs, authentication, and enterprise integration

Experience with platforms such as Genesys, NICE, Five9, Talkdesk, Amazon Connect or equivalent would be highly desirable

Understanding of telecom/BSS/OSS architecture would be an advantage

• Autonomous Delivery & Customer Engagement:

Ability to work directly with customer stakeholders

Strong requirements discovery and solutioning capability

Ability to independently design, build, troubleshoot and deploy solutions

Strong communication and stakeholder management skills

Experience operating in an FDE / embedded engineering / consulting model

Ability to work independently while also mentoring and enabling other engineers

The key areas we’re looking for are:

Strong hands-on experience in Conversational AI / Agentic AI

Experience designing and implementing production-grade voice and agentic architectures, preferably across the Google Enterprise CX ecosystem

Strong Dialogflow CX implementation and architecture experience

Hands-on experience with CX Agent Studio / Gemini CX

Experience with SCRAPI

Experience integrating Agent Assist and CCaaS

Understanding of Telecom APIs and Telecom architecture

Experience with User Authentication / identity integration

Ability to work with enterprise business architecture

Google AI/DE Bootcamp certification or a verified assessment score of 80%+ would be preferred

Most importantly, the ability to work independently in a senior customer-facing delivery environment

This is a hands-on role where the expectation is not just to design solutions, but to work directly with the customer, build/implement the solution and drive it through production.