AI Engineer - PLM based

About the role

Position: AI Engineer - PLM based

Location: Sunnyvale, CA (Onsite)

Project Type: Full-Time

Key Responsibilities

Design and build an AI-powered support bot (web/chat-based) for Hypercare query resolution

Develop agentic workflows to retrieve and synthesise answers from: Past incident tickets

Knowledge bases and documentation

PLM (Teamcenter) systems

Implement RAG / multi-source retrieval pipelines for contextual and accurate responses

Build APIs and backend services using Python (FastAPI) and Apple-approved AI frameworks

Ensure compliance with Apple security, governance, and AI platform constraints

Collaborate with Hypercare, PLM, and support teams to continuously improve response accuracy

Core Requirements

Strong experience in Python backend development (FastAPI preferred)

Hands-on in building LLM-based systems (RAG, agentic workflows, knowledge assistants)

Experience in data integration from multiple enterprise systems (tickets, logs, APIs)

Good understanding of support workflows, incident triage, and knowledge management systems

Strong API design, microservices, and distributed system fundamentals

Preferred / Good to Have

Experience in PLM domain (Agile / Teamcenter)

Exposure to Hypercare / production support environments

Experience working with enterprise AI platforms and governed environments

Success Criteria

Reduce mean time to resolution (MTTR) during Hypercare

Enable self-service query resolution for support engineers

Deliver a scalable AI support framework for future releases

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Position: Engineering Program Specialist - BOM

Location: Sunnyvale, CA (Onsite)

Project Type: Full-Time

Detailed JD

Job Summary

Hardware Technology Engineering Program Management Team is looking for a resourceful Engineering Project Specialist (EPS) to drive configuration management, procurement, and budgets. Preferred candidate is a strategic problem solver who enjoys collaborating with cross-functional teams to communicate changes, analyze risks, and execute complex mitigation strategies in support of engineering product lifecycle management.

Key Qualifications

Minimum 3+ years of project management experience related to configuration management and

Bill of Material (BOM), procurement, budget, and supplier management

Proficient in learning new software applications to promote efficiency and productivity

Effective reciprocal communication skills (written and verbal)

Strategic critical thinking and problem-solving skill capabilities

Attention to detail with multitasking and prioritization abilities

Experience managing, organizing, and maintaining large quantities of data

Description

Work closely with engineering design teams to create, structure and release BOMs, including part numbers, engineering change orders, and related technical drawings and documents

Partner with program managers, global commodity managers and finance team to create and manage development budgets and procurement activities

Work on multiple projects simultaneously and manage competing priorities

Manage build and supplier communication to ensure timely purchase to pay activities and product compliance.

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Position: PLM UAT - Business Process Expertise

Location: Sunnyvale, CA (Onsite)

Project Type: Full-Time

Roles & Responsibilities

10+ Years of experience in PLM

Strong understanding and hands-on experience with PLM (Teamcenter / PLM) tool:

Change Management

Configuration Management

BOM Management

Integrations

Strong understanding of testing principles, especially UAT and the underlying business processes.

Support end-to-end UAT planning, scenario design, execution, and sign-off, working in a regular cadence with the team; establish strong stakeholder connects and apply PLM experience to drive UAT to closure.

Lead defect triage; coordinate with business users, engineering, and OSS on priority and closure.

Bridge business and QA; translate business workflows into UAT scenarios and acceptance criteria.

Drive UAT status reporting and readiness.

Coordinate with stakeholders and application owners to ensure complete coverage.

Excellent communication, stakeholder management, and problem-solving skills.

Ability to lead a team and work independently under tight timelines