Staff Software Engineer

About the role

Job Description

Join the MyAccount team, the group behind one of GM’s most impactful customer-facing web applications. MyAccount empowers millions of users worldwide to manage their GM experience—from creating and managing accounts to updating personal information, configuring security settings, connecting to their vehicles, enrolling in rewards programs, and accessing a wide range of high-value services. MyAccount supports global markets across multiple regions and languages, delivering seamless and secure digital experiences at scale.

As a Staff Software Engineer, you will help set the technical direction for the MyAccount platform and related customer identity experiences. This is a senior individual contributor role focused on solving complex technical problems, driving architectural decisions, and influencing engineering strategy across multiple teams. You will partner closely with product managers, designers, security partners, platform teams, and fellow engineers to deliver scalable, secure, reliable, and high-performing customer experiences. You will be expected to operate with high autonomy, connect technical investments to business outcomes, and raise the engineering bar through design leadership, mentorship, and strong execution.

What You’ll Do

Lead the architecture, design, and implementation of complex web and platform capabilities across the MyAccount ecosystem

Drive technical strategy and architectural alignment across multiple teams, services, and stakeholder groups

Develop web applications using Next.js and React frameworks, JavaScript, and TypeScript where appropriate

Design and develop application programming interfaces (APIs) that enable core business capabilities and support long-term platform evolution

Translate business goals into pragmatic technical plans, engineering roadmaps, and scalable implementation approaches

Improve system reliability, scalability, performance, observability, and developer productivity across the platform

Ensure system monitoring and alerting are in place for both existing applications and new features to detect performance degradation

Proactively identify and remediate software issues, including code quality concerns, design inconsistencies, operational weaknesses, and security vulnerabilities in code, configuration, or solution architecture

Apply strong software engineering fundamentals, standard design patterns, and established frameworks throughout all phases of the software development lifecycle

Collaborate with cross-functional teams to build robust applications in a fast-paced, dynamic environment

Develop unit and automated tests to ensure high code quality and application reliability

Drive clarity and alignment on technical tradeoffs, helping teams make sound decisions that balance speed, quality, and long-term maintainability

Mentor and coach engineers across levels, including senior engineers, through design reviews, technical guidance, and day-to-day collaboration

Foster a culture of collaboration and knowledge sharing by documenting proposed software solutions and existing systems to maintain alignment with GM engineering standards

Stay current with industry trends, concepts, and best practices, and apply them where they create meaningful product or engineering value

Consistently uphold compliance with GM standards and industry best practices

Hold yourself and peers accountable for exemplifying GM’s values and cultural behaviors

Required Qualifications

Bachelor’s degree in Computer Science or a related field, or equivalent practical experience

8+ years of experience in software development, including significant experience building and evolving customer-facing web applications or platforms at scale

Strong hands-on experience contributing to software project delivery, including deployment and operational ownership

Deep understanding of software architecture, distributed systems, APIs, testing strategy, quality assurance, and solution validation, including test automation

Strong experience maintaining, debugging, and improving live software applications to ensure stability, performance, and resilience

Proven ability to drive technical direction and influence architectural decisions across team boundaries without direct authority

Strong communication and collaboration skills, with the ability to work effectively across engineering, product, design, security, and platform teams

Demonstrated experience mentoring engineers and raising the technical bar within an organization

Ability to connect technical initiatives to business objectives and make sound decisions in complex problem spaces

Preferred Qualifications

Master’s degree in Computer Science or a related field

Strong experience with modern web frameworks such as Next.js, Angular, React, or Ember

Experience with customer identity, authentication, account management, consent, profile, or other security-sensitive systems

Experience modernizing platforms and reducing technical complexity across a large product surface

Experience driving improvements in observability, reliability, and operational excellence for customer-facing systems

Track record of influencing technical roadmaps and delivering cross-functional initiatives with broad organizational impact

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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