Senior AI Engineer
Axiom Global TechnologiesAbout the role
Experience: 12+ Years | Type: Contract-to-Hire | Location: Onsite – Charlotte, NC | Visa Sponsorship: Not Available
We are seeking a Senior AI Engineer to design and develop scalable LLM, NLP, and conversational AI solutions for high-volume customer interactions. The ideal candidate will have strong expertise in Python, NLP, SQL, LLMs, Prompt Engineering, RAG, and AI/ML, with experience in voice AI or conversational systems.
Key Responsibilities:
Develop AI-powered IVR and conversational solutions using Python.
Build NLP models for text classification, clustering, intent detection, and call routing.
Develop and deploy LLM/RAG workflows and evaluation frameworks.
Lead Agentic AI and multi-step customer interaction solutions.
Implement LLMOps/MLOps practices for monitoring and lifecycle management.
Collaborate with IVR, speech engineering, product, and technology teams.
Mentor junior and offshore AI engineers.
Required Skills:
12+ years of AI/ML experience.
Strong Python expertise.
Hands-on NLP experience, particularly classification and clustering.
Strong SQL and data analysis skills.
Production experience with LLMs, Prompt Engineering, RAG, and LLM evaluation.
Preferred: Agentic AI, LangGraph/AutoGen/CrewAI, LLMOps/MLOps, cloud platforms, LangChain/LlamaIndex, Hugging Face, and vector databases.
Responsibilities
- Develop AI-powered IVR and conversational solutions using Python
- Build NLP models for text classification, clustering, intent detection, and call routing
- Develop and deploy LLM/RAG workflows and evaluation frameworks
- Lead Agentic AI and multi-step customer interaction solutions
- Implement LLMOps/MLOps practices for monitoring and lifecycle management
- Collaborate with IVR, speech engineering, product, and technology teams
- Mentor junior and offshore AI engineers
Qualifications
- 12+ years of AI/ML experience
- Strong Python expertise
- Hands-on NLP experience, particularly classification and clustering
- Strong SQL and data analysis skills
- Production experience with LLMs, Prompt Engineering, RAG, and LLM evaluation
Skills mentioned
About Axiom Global Technologies
Founded in 2001, Axiom Global Technologies delivers end-to-end workforce and operational solutions across North America and Asia, helping organizations scale efficiently, optimize costs, and reduce business risk. Our Core Solutions: Talent Acquisition Services Customized direct-hire and project-based staffing for Technology, Finance, Sales, Marketing, Accounting, and HR functions — connecting top-tier professionals with leading organizations. Document Management Services Comprehensive document lifecycle solutions, including archival, workflow automation, imaging and OCR/ICR, metadata extraction, drawing conversion, and secure digitization. We also offer Bill Review Services, IT staffing, RPO, and placement consulting to enhance operational agility. Cost Containment Solutions End-to-end medical bill review and compliance with state-mandated fee schedules, PPO/MPN management, and California iBR oversight. Our integrated mailroom and onsite scanning services ensure accuracy, speed, and complete regulatory compliance.