Software Engineer III (Salesforce Loyalty Management Technical Lead)

About the role

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$98,160 - $159,270 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

The Software Engineer III (Salesforce Loyalty Management Technical Lead) leads the creation of comprehensive end-to-end detailed solutions for projects and platforms with overall accountability for the technical design and delivery of a specific technical solution based on requirements from stakeholders.

Develops and maintains technical solutions, ensuring adherence to engineering and architectural design principles while meeting business requirements. Provides technical expertise with a focus on efficiency, reliability, scalability, and security; includes planning, evaluating, recommending, designing, operationalizing, and supporting solutions in compliance with enterprise and industry standards.

Ultimately, providing expert advice and lead in system / application administration, installation, configuration / provisioning, platform planning and design, integration, and release / deployment management.

Key Responsibilities

Lead the end-to-end technical design and delivery of Salesforce Loyalty Management capabilities, including member management, loyalty programs, rewards, promotions, partner management, and transaction processing.

Design and implement scalable solutions leveraging Salesforce Loyalty Management, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, and related Salesforce platform technologies.

Provide technical leadership for integrations with enterprise systems using APIs, middleware, ETL tools, and event-driven architectures.

Collaborate with business and product stakeholders to define requirements, evaluate solution options, and recommend optimal technical approaches.

Develop and maintain technical architecture artifacts, solution designs, integration specifications, deployment strategies, and operational support documentation.

Lead development teams through design, build, testing, deployment, and production support activities.

Ensure adherence to enterprise architecture, security, governance, and engineering standards.

Drive platform performance, scalability, reliability, resiliency, and operational excellence.

Troubleshoot and resolve complex technical and integration challenges across Salesforce and connected platforms.

Mentor engineers and provide subject matter expertise for Salesforce Loyalty Management best practices and solution patterns.

Support release management, environment strategy, DevOps automation, and continuous integration/continuous deployment (CI/CD) processes.

Depth & Scope:

Expert knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective

Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of research, analysis, design, hardware / software support

Expert knowledge of specific domain or range of engineering frameworks, technology, tools, processes and procedures, as well as organization issues

Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions

Education & Experience:

Undergraduate degree, Post Graduate degree or Technical Certificate

Strong academic background (e.g., computer science, engineering)

Graduate degree nice to have

5-7 years relevant experience

Customer Accountabilities:

Executes on Engineering strategy as it relates to the introduction of tools and the automation of build, test, release and configures activities across Application, Platform and Infrastructure

Leads the creation of solution options and ultimately a comprehensive end-to-end solution and coordinate relevant stakeholders, as required to support development initiatives; following a "build it, break it, fix it mentality".

Is responsible for developing and documenting detailed solution design and act as an application SME through the design and development lifecycle ensuring alignment with Architecture

Is accountable for complex applications/systems development, programming /coding

Develops functional, technical and user interface designs for an application / system that meets the defined requirements (business, enterprise architecture direction, system performance and development standards)

Consults on development of requirements and specifications and apply functional knowledge of business functions to design optimal software / systems

Reviews technical deliverables throughout detailed design and development phase to ensure quality adherence and identify gaps or redesign requirements as needed

Identifies, recommends, sources, negotiates and implements improvements/ solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs

Works with Technology partners to define metrics and performance goals for the application

Identifies and addresses application and data issues and cross-capability and cross-release issues that affect application integrity

Researches/analyzes business requirements to evaluate and recommend optimal solutions within business technology architecture; collects environment requirements for infrastructure implementation by analyzing the current system environment, using technical tools and utilities

Works with Architects to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project

Contributes to the advancement of the TD engineering practice through strong collaboration, research, analytic, and problem-solving skills

Shareholder Accountabilities:

Adheres to enterprise frameworks or methodologies that relate to software engineering activities

Ensures respective programs/ policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

Collaboratively engages with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects

Actively seeks and supports continuous improvement and automation opportunities within the engineering practice

Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience

Conducts code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and review sign-offs for solution design

Monitors service, productivity and assesses efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues

Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements

Protects the interests of the organization – identifies and manage risks, and escalates non-standard, high risk activities as necessary

Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest

Provides thought leadership and/ or industry knowledge for quality engineering best practices and participates in knowledge transfer within the team and business unit

Keeps current on emerging trends/ developments and grows knowledge of the business, related tools and techniques

Participates in personal performance management and development activities, including cross training within own team

Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Actively mentors and enables team members by sharing knowledge and leveraging engineering best practices

Supports the team by providing guidance and proactively identifying and resolving issues

Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships

Contributes to a fair, positive and equitable environment that supports a diverse workforce

Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Preferred Qualifications:

Salesforce Loyalty Management implementation experience

Salesforce Application Architect certification

Salesforce System Architect certification

Salesforce Platform Developer I/II certification

Salesforce Administrator certification

Salesforce Loyalty Management Accredited Professional certification

Graduate degree in related discipline.

Financial Services industry experience.

Preferred Technical Skills

Salesforce Technologies

Salesforce Loyalty Management

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Data Cloud

Salesforce Marketing Cloud

Apex

Lightning Web Components (LWC)

SOQL/SOSL

Flow and Process Automation

Salesforce APIs and Integration Patterns

Integration & Data

REST and SOAP APIs

MuleSoft or equivalent integration platforms

SQL and relational database concepts

Event-driven architecture

Data migration and ETL tools

Development & DevOps

Java (Java 8+)

Python

Git

CI/CD pipelines

Salesforce DX (SFDX)

Copado, Gearset, or equivalent DevOps tools

Architecture & Security

Solution Architecture

Integration Architecture

Enterprise Security and Governance

Performance Optimization

Release and Environment Management

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.