Cloud Infrastructure Engineer

About the role

About The Company

Founded in 2004 in sunny San Diego, California, ServiceNow has established itself as a global leader in cloud-based digital workflow solutions. Driven by a visionary approach, Fred Luddy envisioned transforming how organizations operate by integrating innovative AI-enhanced technology into a seamless platform. Today, ServiceNow serves over 8,100 customers worldwide, including 85% of the Fortune 500®, providing intelligent solutions that connect people, systems, and processes. Our platform empowers organizations to work smarter, faster, and more efficiently, fostering a culture of continuous innovation. As we pursue our purpose to make the world work better for everyone, we remain committed to delivering cutting-edge technology, fostering a diverse and inclusive workplace, and supporting our employees’ growth and development.

About The Role

We are seeking a highly skilled and proactive Cloud Infrastructure Engineer to join our team, responsible for building and scaling the Moveworks AI cloud infrastructure and developer platform. In this role, you will work closely with cross-functional teams—including platform, machine learning, search, data, and frontend—to understand their DevOps and infrastructure needs. Your expertise will influence the DevOps roadmap and lead various projects from conception through execution. You will design, build, and manage our cloud infrastructure across multiple regions and clouds, ensuring it meets the highest standards of security, scalability, performance, observability, resilience, and cost efficiency. Additionally, you will develop and maintain CI/CD pipelines with infrastructure as code, automate provisioning processes, and collaborate with the security team to enhance our security posture. This role offers an exciting opportunity to work at the forefront of AI and cloud technology, impacting the company's growth and innovation trajectory.

Qualifications

Minimum 2+ years of experience in cloud infrastructure and DevOps roles

Proven hands-on technical expertise in designing and managing AWS or similar cloud platforms

Experience with managing AWS security groups, IAM roles, Elastic Load Balancers, CloudFormation, and other AWS services

Strong knowledge of VPN, AWS VPC, DNS, and troubleshooting network issues

Experience deploying and managing Kubernetes clusters, Istio, and related tools

Working knowledge of disaster recovery processes, data backup and recovery, encryption, and security tools such as AWS KMS, penetration testing, and vulnerability scanning

Proficiency with automation tools like Jenkins, Terraform, Ansible, Helm, etc.

Strong ownership mentality with the ability to lead complex platform initiatives from start to finish

Ability to work effectively in a fast-paced startup environment, managing multiple priorities

Responsibilities

Build, maintain, and scale Moveworks AI cloud infrastructure across multiple regions and cloud providers

Collaborate with platform, machine learning, search, data, and frontend teams to understand their infrastructure needs and implement solutions accordingly

Design and implement secure, scalable, and high-performance infrastructure architectures

Develop and manage CI/CD pipelines using infrastructure as code, ensuring automation and consistency across environments

Monitor infrastructure performance, availability, and security, implementing improvements as needed

Work with security teams to enhance and maintain the security posture of the cloud infrastructure

Troubleshoot network, security, and performance issues proactively

Implement disaster recovery, data backup, and recovery strategies to ensure business continuity

Stay updated with emerging cloud technologies and best practices to continuously improve infrastructure capabilities

Benefits

Competitive base salary ranging from $125,700 to $194,800, depending on location and experience

Equity options (where applicable)

Variable and incentive compensation structures

Comprehensive health plans, including medical, dental, and vision coverage

Flexible spending accounts and a 401(k) plan with company matching

Employee Stock Purchase Program (ESPP)

Matching donations to charitable organizations

Flexible time-off policies and family leave programs

Opportunities for professional growth and development within a global technology leader

Equal Opportunity

ServiceNow is an equal opportunity employer. We are committed to creating an inclusive environment where all employees and applicants are treated with respect and fairness. We do not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, ancestry, veteran status, marital status, or any other protected category under applicable law. We also consider qualified applicants with arrest or conviction records in accordance with legal requirements. We strive to foster a diverse workforce that reflects the communities we serve and encourages innovation through inclusion.