Software Engineer
AtosAbout the role
Job Overview:
Atos is a global leader in digital transformation, technology, and consulting services. We collaborate with clients across all industry sectors to navigate their journey into the digital future. Our AI & Analytics practice is at the forefront of this mission, delivering innovative solutions that drive genuine business value. The Junior Technical Consultant (Jr TC) supports the administration, configuration, and continuous improvement of the ServiceNow platform. This position contributes to delivering scalable, secure, and maintainable solutions aligned with business requirements and ServiceNow best practices. The Jr TC assists with platform configuration, basic development, and system administration activities, helping ensure optimal platform performance and effective business process automation. This role also contributes to successful project delivery while adhering to governance and service management standards.
Key Responsibilities:
Primary focus area: ServiceNow ITSM.
Support the administration and maintenance of the ServiceNow platform (users, roles, groups, ACLs, and basic system configuration).
Assist in configuring workflows, business rules, UI policies, client scripts, and data policies.
Support Service Catalog configuration, including catalog items, record producers, and approvals.
Participate in the development and customization of solutions using Flow Designer and standard platform capabilities.
Monitor platform performance and assist in troubleshooting and resolving issues.
Support testing activities, including unit testing, UAT coordination, and defect resolution.
Assist in upgrades, patch validation, and release-related activities.
Contribute technical documentation, configuration guides, and knowledge articles.
Collaborate with functional and technical teams to translate business requirements into system configurations.
Follow ServiceNow best practices to ensure scalable, secure, and upgrade-safe solutions
Assist in developing integrations using REST/SOAP under supervision.
Support data imports using Transform Maps and Data Sources.
Your Expertise: Education:
Bachelor’s or master’s degree from an accredited program in Computer Science, Management Information Systems, Engineering or related discipline
Experience:
Hands-on design, development, and deployment experience with the ServiceNow platform for 2+ years (and/or experience with similar ITSM toolsets for 2+ years).
Minimum Required Skills:
Experience delivering effective technical solutions to business requirements, with working knowledge of IT Service Management (ITIL) processes, metrics, and KPIs.
Solid understanding of web technologies such as HTML, CSS, XML, and JavaScript/AJAX, with experience supporting integrations within the ServiceNow platform using REST/SOAP web services, email, MID Server, and plugins.
Working knowledge of technical components such as LDAP, VPN, SSL, and related infrastructure technologies.
Ability to produce clear and structured documentation at both technical and customer-facing levels.
Strong collaboration skills with the ability to work effectively as part of a team.
Preferred Skills
ServiceNow knowledge of the following products is preferable:
ITSM (IT Service Management)
AI (Now Assist, AI Agent, and Agentic Workflow)
AI Control Tower
ITAM (IT Asset Management)
ITOM (IT Operations Management)
Certifications
ITIL v2 or V3 Foundations CSA
Responsibilities
- Support the administration and maintenance of the ServiceNow platform
- Assist in configuring workflows, business rules, UI policies, client scripts, and data policies
- Support Service Catalog configuration
- Participate in the development and customization of solutions
- Monitor platform performance and assist in troubleshooting
- Support testing activities, including unit testing and UAT coordination
- Assist in upgrades, patch validation, and release-related activities
- Contribute technical documentation and knowledge articles
Qualifications
- Bachelor’s or master’s degree in Computer Science, Management Information Systems, Engineering or related discipline
- Hands-on design, development, and deployment experience with the ServiceNow platform for 2+ years
- Experience delivering effective technical solutions to business requirements
- Solid understanding of web technologies such as HTML, CSS, XML, and JavaScript/AJAX
- Working knowledge of technical components such as LDAP, VPN, SSL
Skills mentioned
About Atos
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Atos is the services brand of Atos Group, delivering AI powered, secure and end to end digital services to public and private organizations worldwide. Atos designs, builds and run digital environments that are critical to performance, resilience and sovereignty, helping clients keep control of their data, infrastructure and compliance, with clear accountability from strategy to operations. With more than 54,000 people serving 4,500+ clients in 54 countries, Atos helps modernize core IT, accelerate cloud and data transformation, strengthen cybersecurity and enable secure digital workplaces, delivering impact for clients, employees and society at large. Atos offers end-to-end IT services across the cloud, cybersecurity, data and AI, application services, smart platforms and digital workplace, as well as localized consulting and advisory services under its brand Atos Amplify. Atos is trusted to operate complex, business-critical environments, especially in regulated and sovereign contexts.